Privacy Policy

Overview

AuraNavi provides discovery, booking request, and communication tools for wellness and beauty services. This Privacy Policy explains what information we collect, how we use it, and the choices available to users.

Information We Collect

• Account information such as email address, phone number, and profile details.
• Booking-related information, including selected shop, staff, time slot, and request notes.
• Messages sent through shop chat or support chat.
• Review content, favorites, saved preferences, and account settings.
• Technical identifiers and service logs needed to operate, secure, and improve the app.
• Push notification token data when notifications are enabled.

How We Use Information

• To provide account access, shop discovery, booking requests, messaging, and support.
• To protect accounts, prevent abuse, and enforce platform safety rules.
• To review content such as messages, reviews, and reports for moderation and fraud prevention.
• To remember saved preferences and improve service quality.
• To deliver operational notifications and, where permitted, promotional or engagement notifications.

Advertising and Tracking

AuraNavi may request advertising and tracking-related permissions where required by local law. If consent choices are required in your region, the app may display consent prompts or privacy options before personalized advertising is requested.

On the website, AuraNavi may store first-touch campaign parameters and shop outreach identifiers in local browser storage, then associate them with sign-in, shop claims, and VIP purchase outcomes. Passwords, review text, and message content are not stored in this attribution data.

Third-Party Services

AuraNavi uses service providers such as Firebase to support features including authentication, cloud data storage, notifications, and infrastructure operations. These providers may process information on our behalf to deliver the service.

Data Retention

We retain personal information only for as long as needed to operate the service, comply with legal obligations, resolve disputes, enforce agreements, and protect the platform against abuse or fraud.

Your Choices

• You can manage certain profile, preference, and privacy settings inside the app.
• You may disable notifications using your device settings.
• You may request account deletion through the app settings or support channel.
• When a deletion request is processed, we will remove or anonymize data that we are not required to retain.

Contact

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us through the in-app support channel.